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OneCause (Powered by BIDPAL) Frequently Asked Questions

We will be using OneCause (powered by BidPal) again this year to make the silent auction easier and more exciting than ever. OneCause is a mobile application that can be viewed through any browser. This application allows you to instantly view auction items, manage your bids and enjoy your evening without the hassle of waiting in check-in/check-out lines.

Do you have a question we didn't answer here? Email us: webmaster@connectingforkids.org

How do I bid on online auction items?

To bid on items in the online auction, you must first register. Registering is fast and easy, plus you can now use preferred social media accounts so that you don't have to remember a password. For step-by-step instructions, see our preregistration instructions.

Once you have an account, click the Browse Items tab (desktop) or select an item category (mobile) to browse our full catalog of silent auction items and place your bids.

Please note that you must be present at the fundraiser to bid on items and to claim any packages that you have winning bids on.

What tools are available to help me manage my bids?

OneCause offers a number of tools to help you manage your bids:

  • If you are not ready to bid just yet, click Watch Item to watch a package. This action will add the package to your My Items list and make it easy for you to keep an eye on at the event.
  • If you want to place bids now and know your spending limits already, you can use the "Max Bid" functionality to set a maximum amount. Whenever you are outbid on a package, you'll receive an outbid notification and BidPal will automatically increment your bid until your max bid amount is reached.
  • If you want to know more about the business donating a package, click the hyperlinked donor name in the item details. This information can help you find reviews of the item you're bidding on or look at scheduling dates.

How does OneCause work at the event?

If you registered online and provided your mobile phone number, you will receive a text with a link to the online auction immediately after your registration is completed. You will also receive a "reminder text" with the same link once the silent auction goes live and shortly before the event begins on February 23.

If you choose to register at the event, our guest registration volunteer will text or email you a silent auction link.

Why do I need to provide a credit card number?

One of the conveniences of using OneCause is that you can check out after the event ends without standing in line. When you provide a credit card number at registration (or when purchasing tickets online), you can choose express check-out and use the same card to pay for your purchases on the night of the fundraiser. If, during the event, you decide you want to use another payment method, you are welcome to do so. See "what if I want to use another form of payment?"

Will my card ever be charged without my permission?

You must confirm all transactions on your smart phone before your card can be charged for purchases made at the event. Your card will never be charged without your permission.

What if I want to use another form of payment (cash or check)?

You are welcome to change your form of payment (choose a different credit card, cash or check) by coming to the check-out line at the end of the event. Our check-out volunteers will be happy to assist you with finalizing payments and collecting your silent auction items.

What if I don't have a smart phone?

Volunteers will be available during the event with laptops or tablets and can help you bid on silent auction items.

Call or email:

Phone: 1-440-250-5563
Email: info@connectingforkids.org

Address:

P.O. Box 45372
Westlake, Ohio 44145

Copyright 2015-2016, Connecting for Kids of Westlake

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